EXIN IT Service Management Foundation based on ISO/IEC20000 - Workbook

EXIN IT Service Management Foundation based on ISO/IEC20000 - Workbook

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Publisher: EXIN
| english | 1

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Details
Details
IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market.

The purpose of this book is to help in the preparation of EXIN ITSM Foundation based on ISO/IEC 20000 exam, providing an overview of IT Service Management from the perspective of ISO/IEC 20000. It addresses fundamental concepts, such as the quality, the frameworks, the services provided to the business and the processes that support, control and facilitate those services.

The exam consists of 40 multiple-choice questions. At the end of each chapter of this book you will find examples of these exam questions, along with open questions focused on the understanding of concepts. The exam specifications are given at the beginning of each chapter, and the weight of each of the topics is shown as a percentage of the total.
Additional Info
Additional Info
SKU 978940180253C
isbn 978940180253C
nur-code 982
Publisher EXIN
Uitgeef Datum 2014-01-16
Kind of Publication Books
Publish Year 2014
Language english
Categories IT Management
Standards EXIN Tracks
Serie No
edition 1
pages No
Height (cm) 0.9
Width (cm) 21
Length (cm) 29.2
Weight (Kg) 0.4200
Default 0
eLibrary Downloadbaar Yes
Description No
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