Join us on Monday 16th March 2020 at this engaging event where we’ll show you how to improve the value you deliver to your customers by using  SDI’s Service Desk Certification (SDC) programme. You’ll hear stories from organisations who have used, or are in the process of using the Best Practice Standard to achieve their organisation’s vision, mission and all round successes!

You will have the opportunity to discuss your own service improvement experiences and ask any questions about the SDC process and/ or challenges your organisation has faced.

This event takes place the day before our super annual conference; SDI20 – The Conference For Service Desk Leaders. Please note: Entry to this event is included for FREE in the SDI20 two-night all inclusive package, so if you were thinking about booking SDI20,  please visit the conference website here.

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