Join our hand-picked speakers on Thursday 11th June in London, where they will discuss why knowledge is critical for the future of IT service, how to get your knowledge base right and how this underpins self-service, AI and chat bots.

You’ll hear real first hand experiences of those who have implemented and improved their own knowledge management processes and tools, as well as top tips to help you work through your service desk’s specific needs and priorities. Scroll down to see the agenda for the day.

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