How do you create a customer-centric culture? “Start on the inside, with employees” says customer service guru Shep Hyken.

At this event we will be looking at how to drive continual service improvement by embedding a truly customer-centric approach to support delivery within your organisation.

We will look at the strategic importance of customer experience, the role and importance of different types of feedback and how customer experience integrates with business relationship management to ensure a continual improvement focus.

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