All our eBooks are protected by Adobe DRM.
Step 0:¬†Always install¬†Adobe Digital Editions first and authorize Adobe Digital Editions on your computer with your Adobe ID before you download an eBook on your computer. If you’re not using your own Adobe ID¬†to download the eBook, you can’t open the eBook at all!
Step 1: Create an Adobe ID (go to step 2 if you already have an Adobe ID)
Press here to create an Adobe ID. The directed page will look like this:
Step 2: Download Adobe Digital Editions (continue to step 3 if Adobe Digital Editions already is installed)
Press here to install Adobe Digital Editions. The directed page will look like this:
Step 3: Authorize Your computer/device with your own Adobe ID
After installing Adobe Digital Editions, the first thing you have to do is authorize your computer with your Adobe ID. Go to ‚ÄėHelp‚Äô in the menu in the upper left corner and click on ‚Äėauthorize computer‚Äô. The screen will look like this:
The next screen will look like the page displayed below. Fill in the following fields:
Adobe-ID: <Your username>
Password: <Your password>
Step 4: Download your eBook
When you have made your choice and paid the invoice, go to ‚Äėmy account‚Äô and click on¬†‚ÄėDownloads‚Äô in the menu on the left. The cover of your book appears¬†with an green icon¬†and when you click on this cover the book opens automatically in Adobe Digital Editions. If your cover appears with an¬†orange icon¬†(this means that you can‚Äôt download your eBook) please send an email to¬†firstname.lastname@example.org.
Wat is copy protection and what types of copy protection does Van Haren Publishing use?
Copy protection ensures that only the owner of an ebook can open the ebook. There are different techniques to secure ebooks.¬†Van Haren Publishing uses ”ePub with Adobe copy protection (DRM)”.
”ePub with Adobe copy protection (DRM)” is a personal copy protection of the Adobe company, for which you need an Adobe ID. Check out our Adobe DRM page¬†to find out how to read ebooks with Adobe copy protection.
The URLlink. acsm file does not contain an ebook/I can't open the URLlink.acsm file.
The URLlink.acsm file contains the ‘ address ‘ of the ebook, for which the computer can find the ebook software at Van Haren Publishing. If you open the URL link file in the computer software, the ebook is automatically loaded and equipped with your Adobe ID. After that you can transfer the ebook to the¬†prefered device.
I get an acsm file instead of an ePub file. What should I do?
An acsm file contains the ‘ address ‘ of the ebook, for which the computer can find the ebook software at Van Haren Publishing. If you open the URL link file in the computer software, the ePubfile is automatically loaded and equipped with your Adobe ID. After that you can transfer the ebook to the¬†prefered device.
I received the following error: The acsm file has expired. What can I do?
The acsm file is only valid for a few hours. The solution is to download the ebook.
I forgot my Adobe ID username/password
If you have forgotten your Adobe ID username/password, you can reset them at Adobe.
I received the following error: E_ACT_TOO_MANY_ACTIVATIONS. What does this mean?
You will receive this error when you have authorized too many devices with an Adobe ID. To make sure ebooks are not copied infinite, Adobe limited the number of authorized devices with an Adobe ID. This limit is almost never reached by using Adobe ID accordingly.
I received the following error: E_LIC_ALREADY_FULlFILLED_BY_ANOTHER_USER. What does this mean?
When you open an eBook in Adobe Digital Editions, you get an error stating that another user account has the book locked: “E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER‚Äô
Follow the steps in our instruction manual to make sure you are opening the eBook correctly in Adobe Digital Editions. Check the current Adobe ID that is used to authorize your computer/device. Make sure that the Adobe ID that is used to download the eBook is the same as the Adobe ID being used to open the eBook in Adobe Digital Editions.
In case that the error is repeating itself and you have followed the steps instructed in the instruction manual, send an email with a screenshot of the error to email@example.com.
I received the following error: E_ACT_NOT_READY or E_AUTH_NOT_READY. What does this mean?
You will receive this¬†error if something went wrong with the authorization of your device. You can fix this by removing the authorization and to authorize the device again. This can be done with the computer software Adobe Digital Editions or Sony Reader for PC/Mac. Check out our Adobe DRM page¬† to install and use this software on your computer.