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  • VeriSM™ - A service management approach for the digital age

    VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on. Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices. Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from ’inside-out’ to ’outside-in’ by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand: - How does the organization enable and deliver value? - What are the supply chains within an organization that support value delivery? - How do the individual capabilities contribute to or support these supply chains to deliver value? Learn More
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  • BiSL® - Een Framework voor business informatiemanagement - 2de herziene druk

    Note: This book is available in several languages: Dutch, English. Vo... Learn More
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  • Projectmanagement op basis van PRINCE2® Editie 2009 - 2de geheel herziene druk

    Voor trainers is er gratis extra materiaal bij dit boek beschikbaar. Dit... Learn More
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  • IT-servicemanagement op basis van ITIL® 2011 Editie

    Voor trainers is er gratis extra materiaal bij dit boek beschikbaar. Dit... Learn More
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  • Scrum - A Pocket Guide

    This pocket guide is the one book to read for everyone who wants to learn about Scrum. Learn More
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  • TOGAF® Version 9.1 - A Pocket Guide

    Note: This book is available in several languages: Brazilian Portuguese... Learn More
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  • TOGAF® Foundation (Level 1) Courseware Package Voucher

    This material cannot be ordered without an exam or usage of a trainer. This Courseware package can only be ordered by Partners. Besides the TOGAF® Foundation (Level 1) Courseware (ISBN: 978 94 018 0172 0) publication you are advised to obtain the additional TOGAF® Publications like: - TOGAF® Version 9.1 - A Pocket Guide (ISBN: 978 90 8753 678 7). - TOGAF® Version 9.1 (ISBN: 978 90 875 3679 4) - TOGAF® 9 Foundation Study Guide - 3rd Edition (ISBN: 978 90 875 3930 6) This courseware is based on TOGAF Version 9.1. TOGAF is a framework - a detailed method and a set of supporting tools - for developing an enterprise architecture, developed by members of The Open Group Architecture Forum. TOGAF brings business-, information- and infrastructure architecture together. It is the process for doing architecture. In this four or five days courses you become familiar with all aspects of TOGAF 9 and Enterprise Architecture. After the training you have gained enough knowledge to apply enterprise architecture with TOGAF in your daily work. If your goal is to get certified then this training will get you there. Once you have passed the exams you will be registered in the TOGAF Foundation or Certified Register of The Open Group. The purchase of the exam related to this TOGAF® courseware is mandatory when purchasing this TOGAF® courseware. Exam information: When registered for a TOGAF® course, the exam/certification voucher will be included in the training fee. This only applies to courses offered by Van Haren Publishing or its affiliates. Learn More
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  • ITIL® 2011 Editie - Pocketguide

    Note: This pocket book is available in several languages: English, Germa... Learn More
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  • ASL® 2 - Een framework voor applicatiemanagement

    Note: This book is available in several languages: Dutch, English. Vo... Learn More
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  • TOGAF® 9 Foundation Study Guide - 3rd Edition

    For trainers free additional material of this book is available. This... Learn More
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  • O-TTPS: for ICT Product Integrity and Supply Chain Security – A Management Guide

    This Management Guide provides guidance on why a technology provider should use the Open Trusted Technology Provider Standard (O-TTPS) – Mitigating the Risk of Tainted and Counterfeit Products (approved by ISO/IEC as ISO/IEC 20243:2015) and why they should consider certification to publicly register their conformance to the standard. Learn More
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  • TOGAF® Certified (Level 2) Courseware Package Voucher

    This material cannot be ordered without an exam or usage of a trainer. This Courseware package can only be ordered by Partners. Besides the TOGAF® Certified (Level 2) Courseware (ISBN: 978 94 018 0173 7) publication you are advised to obtain the additional TOGAF® Publications like: - TOGAF® Version 9.1 - A Pocket Guide (ISBN: 978 90 8753 678 7) - TOGAF® Version 9.1 (ISBN: 978 90 8753 679 4) - TOGAF® 9 Certified Study Guide - 3rd Edition (978 90 8753 742 5) This courseware is based on TOGAF Version 9.1. TOGAF is a framework - a detailed method and a set of supporting tools - for developing an enterprise architecture, developed by members of The Open Group Architecture Forum. TOGAF brings business-, information- and infrastructure architecture together. It is the process for doing architecture. In this four or five days courses you become familiar with all aspects of TOGAF 9 and Enterprise Architecture. After the training you have gained enough knowledge to apply enterprise architecture with TOGAF in your daily work. If your goal is to get certified then this training will get you there. Once you have passed the exams you will be registered in the TOGAF Foundation or Certified Register of The Open Group. Learn More
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  • Better Practices of Project Management Based on IPMA competences – 4th revised edition

    This is the revised edition of the first text book In English specially developed for training for IPMA-D and IPMA-C exams, now based on Version 4 of the ICB. Learn More
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  • eSourcing Capability Model pour les organisations clientes - eSCM-CL

    Note: This book is available in several languages: French, English. L... Learn More
    €84.97 Incl. Tax €77.95 Excl. Tax

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  • Basiskennis informatiebeveiliging op basis van ISO27001 en ISO27002 - 2de herziene druk

    Dit boek is in eerste instantie ontwikkeld als studieboek voor het... Learn More
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  • De functioneel beheerder en BiSL®

    Voor trainers is er gratis extra materiaal bij dit boek beschikbaar. Dit... Learn More
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  • Scrum Wegwijzer - Een kompas voor de bewuste reiziger

    Deze Scrum Wegwijzer bevat alle essentiële informatie over het meest... Learn More
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  • Service Automation Framework

    Service Automation is the concept of achieving customer loyalty by the use of automated Learn More
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  • ITIL® 2011 Edition - Das Taschenbuch

    Note: This pocket book is available in several languages: English, Germa... Learn More
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  • Service Integration and Management Foundation Body of Knowledge (SIAM® Foundation BoK)

    This book introduces service integration and management (SIAM). Its contents are the source material for the EXIN BCS Service Integration and Management Foundation (SIAM®F) certification. It will be useful for anyone working in a SIAM environment, whether they are a customer, a service integrator or a service provider. Drawing on experiences from companies including Atos, Sopra Steria, Syniad IT, TCS, Kinetic IT and ISG, the book describes topics including the origins of SIAM, the different SIAM structures, roles, challenges, risks and more. Learn More
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  • BiSL® Foundation Courseware - Nederlands

    BiSL staat voor business information services library en is hèt framework voor business informatiemanagement. Sinds de introductie van BiSL is het model uitgegroeid tot de standaard op het vakgebied in Nederland. BiSL biedt een structuur en leidraad voor business informatiemanagement. BiSL legt verbindingen tussen operationeel functioneel beheer en strategisch informatiemanagement en geeft handvatten voor (verdere) professionalisering van business informatiemanagement. Learn More
    €61.37 Incl. Tax €56.30 Excl. Tax

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  • Contract and Commercial Management - The Operational Guide

    Almost 80% of CEOs say that their organization must get better at managi... Learn More
    €68.13 Incl. Tax €62.50 Excl. Tax

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  • ArchiMate® 3.0 Specification

    The ArchiMate® Specification, an Open Group Standard, defines an open and independent modeling language for Enterprise Architecture that is supported by different tool vendors and consulting firms. Learn More
    €43.55 Incl. Tax €39.95 Excl. Tax

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  • CIO 3.0 - Het verschil maken bij digitale transformatie

    Dit boek gaat over de rol van de CIO in het ICT 3.0 tijdperk. Deze is gericht op innovatie en business-transformatie om de digitale toekomst van de organisatie vorm te geven. Learn More
    €32.16 Incl. Tax €29.50 Excl. Tax

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  • PRINCE2® 2009 Edition - Guide de Poche

    Note: This pocket book is available in several languages: English, Germa... Learn More
    €19.57 Incl. Tax €17.95 Excl. Tax

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  • Scrum Taschenbuch

    Das Taschenbuch, das jeder lesen muss, der etwas über Scrum wissen möchte. Learn More
    €19.57 Incl. Tax €17.95 Excl. Tax

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  • The IT4IT™ Reference Architecture, Version 2.1 – A Pocket Guide

    This Pocket Guide provides a concise introduction to the IT4IT™ Reference Architecture, Version 2.1, an Open Group Standard. The IT4IT standard provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT, enabling insight for continuous improvement. This Pocket Guide is based on the IT4IT Reference Architecture Version 2.1. What’s more, it’s authoritative with material derived from the official IT4IT documentation and contributions from members of the IT4IT Forum. The audience for this Pocket Guide is: • Individuals who require a basic understanding of the IT Value Chain and IT4IT Reference Architecture • IT Professionals who are responsible for delivering services in a way that is flexible, traceable, and cost-effective • IT Professionals / Practitioners who are focused on instrumenting the IT management landscape • IT leaders who are concerned about their operating model • Enterprise Architects who are responsible for IT business transformation Topics covered include: • An introduction to the IT4IT Reference Architecture, the structure of the IT4IT standard, and the positioning of the IT4IT standard in the standards landscape • The IT Value Chain and IT4IT Reference Architecture concepts, including Value Streams • The Strategy to Portfolio (S2P) Value Stream • The Requirement to Deploy (R2D) Value Stream • The Request to Fulfill (R2F) Value Stream • The Detect to Correct (D2C) Value Stream • A summary of the differences between the IT4IT Reference Architecture and ITIL Learn More
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  • IT Capability Maturity Framework™ (IT-CMF™) 2nd edition

    Business organizations, both public and private, are constantly challenged to innovate and generate real value. Learn More
    €80.61 Incl. Tax €73.95 Excl. Tax

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  • Business Transformatie Framework - een raamwerk voor organisatieverbetering

    Dit boek beschrijft het BTF, afkorting voor Business Transformatie Framework, een op best practice gebaseerde methodische aanpak voor Businesstransformatie. Het is een praktische methode die organisaties helpt bij het ontwerpen, ontwikkelen, plannen en besturen van organisatieveranderingen. Het maken van een goed en gedragen veranderplan is immers de eerste stap van een succesvolle verandering. Kort en krachtig: het BTF geeft grip op organisatieverandering! Learn More
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  • De complete projectmanager

    Dit boek bevat een compleet overzicht van de toepassing van projectmanagement en Agile leiderschap binnen product-, dienst- en organisatieontwikkeling. Learn More
    €34.83 Incl. Tax €31.95 Excl. Tax

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  • A pocket companion to PMI's PMBOK Guide Fifth edition

    Note: This pocket book is available in several languages: English, Germa... Learn More
    €19.57 Incl. Tax €17.95 Excl. Tax

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  • CATS CM® editie 2014: Contractmanagement voor opdrachtgever en leverancier

    Voor trainers is er gratis extra materiaal bij dit boek beschikbaar. Dit... Learn More
    €40.28 Incl. Tax €36.95 Excl. Tax

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