Gestión de Servicios TI basado en ITIL® V3 - Guia de Bolsillo

Author: Jan van Bon

ITEM: 1708

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Publisher: Van Haren Publishing
hardcopy: 9789087531065
eBook: 9789087538637
eBook(s): 978908753106E

Availability: In stock

€19.57 Incl. Tax €17.95 Excl. Tax
Details
Details
Note: This book is available in several languages: Italian, Spanish.

Previously known as: 'IT Service Management based on ITIL V3 - A Pocket Guide' This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Covering not only the ITIL V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the ITIL V3 functions and processes in a separate section as well. Key Features Our Yearly Top 1 Bestseller Endorsed by APMG - the official accreditor of OGC Key Content great for Foundation Exam preparation Portable Reference Guide and contains all the fundamentals The ITIL Service Lifecycle and the ITIL processes and functions are listed separately for a better practical approach ITIL V3 Lifecycle includes Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The body of this pocket guide is set up in two parts: Part 1 deals with the ITIL V3 Service Lifecycle, Part 2 deals with the individual functions and processes that are described in ITIL V3.
Additional Info
Additional Info
SKU 978908753106C
isbn 978908753106C
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum 2008-08-08 00:00:00
Product Type Books
Publish Year 2008
Language spanish
Categories IT & IT Management
Standards IT Management, ITIL
Serie No
edition 1
pages No
Height (cm) 1
Width (cm) 10.2
Length (cm) 16
Weight (Kg) 0.1500
Default 99519
eLibrary Downloadbaar Yes
Description No
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