TRIM, the steppingstone to ITIL®

TRIM, the steppingstone to ITIL®

The steppingstone to ITIL® You need pieces from all lifecycles of ITIL® to make Service Management stick in your organization. Unfortunately, many organizations get stuck after adopting only a few ...
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TRIM:The Rational IT Model – How to use IT Service Management

TRIM:The Rational IT Model – How to use IT Service Management

Almost every IT-organization uses ITILĂ’ as a source of best practice for IT service management. But few suceed in reaching an integral solution. It is obvious that a Service Desk ...
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