Tag Archives: SIAM

SIAM Foundation Study Guide

Introduction What is SIAM? The acronym SIAM stands for Service Integration and Management. SIAM refers to a management methodology that enables an organization to receive services from a number of different service providers. The SIAM Foundation Study Guide supports the required learning for the SIAM Foundation certificate from EXIN/BCS. 1….

TRIM:The Rational IT Model – How to use IT Service Management

Almost every IT-organization uses ITILÒ as a source of best practice for IT service management. But few suceed in reaching an integral solution. It is obvious that a Service Desk and some operational processes are set up as a the first step, but the smooth machinery in IT operations and…

A service integrator has the responsibility to integrate multiple services into an aggregated outcome

SIAM is the key competence to support Bimodal IT

”Bimodal IT is the practice of managing two separate, coherent modes of IT delivery, one focused on stability and the other on agility. Mode 1 is traditional and sequential, emphasizing safety and accuracy. Mode 2 is exploratory and nonlinear, emphasizing agility and speed.” Gartner IT glossary For instance – an…

Include following image from book Figure 1.3 Overview SIAM integration model

SIAM (Service Integration and Management) – in 3 minutes

Blog references the following book published by Van Haren: SIAM: PRINCIPLES AND PRACTICES FOR SERVICE INTEGRATION AND MANAGEMENT Blog Author: Andrea Kis The basics: The traditional IT organization that purchases hardware and software from suppliers, develops its own skilled resources and uses those components to deliver services to its business…

SIAM podcast

Everything about SIAM

SIAM (Service Integration and Management) is a hot topic of discussion at many IT Service Management conferences and events. The new Van Haren Publishing book on this subject, SIAM: Principles and Practices for Service Integration and Management,  was launched at the itSMF UK conference in London recently. SIAM ITSM Podcast As…

SIAM: Principles and Practices for Service Integration and Management

Summary The traditional IT organization that purchases hardware and software from suppliers, develops its own skilled resources and uses those components to deliver services to its business is no longer an adequate model to describe the ecosystem of partnerships that exist today. All large IT organizations now need to consume…