SIAM Foundation Study Guide

SIAM Foundation Study Guide

Introduction What is SIAM? The acronym SIAM stands for Service Integration and Management. SIAM refers to a management methodology that enables an organization to receive services from a number of ...
Read More
TRIM:The Rational IT Model – How to use IT Service Management

TRIM:The Rational IT Model – How to use IT Service Management

Almost every IT-organization uses ITILĂ’ as a source of best practice for IT service management. But few suceed in reaching an integral solution. It is obvious that a Service Desk ...
Read More
A service integrator has the responsibility to integrate multiple services into an aggregated outcome

SIAM is the key competence to support Bimodal IT

”Bimodal IT is the practice of managing two separate, coherent modes of IT delivery, one focused on stability and the other on agility. Mode 1 is traditional and sequential, emphasizing ...
Read More
Include following image from book Figure 1.3 Overview SIAM integration model

SIAM – in 3 minutes

Blog references the following book published by Van Haren: SIAM: PRINCIPLES AND PRACTICES FOR SERVICE INTEGRATION AND MANAGEMENT Blog Author: Andrea Kis The basics: The traditional IT organization that purchases ...
Read More
Include following image from book Figure 1.3 Overview SIAM integration model

SIAM (Service Integration and Management) – in 3 minutes

Blog references the following book published by Van Haren: SIAM: PRINCIPLES AND PRACTICES FOR SERVICE INTEGRATION AND MANAGEMENT Blog Author: Andrea Kis The basics: The traditional IT organization that purchases ...
Read More
SIAM podcast

Everything about SIAM

SIAM (Service Integration and Management) is a hot topic of discussion at many IT Service Management conferences and events. The new Van Haren Publishing book on this subject, SIAM: Principles and ...
Read More
SIAM: Principles and Practices for Service Integration and Management

SIAM: Principles and Practices for Service Integration and Management

Summary The traditional IT organization that purchases hardware and software from suppliers, develops its own skilled resources and uses those components to deliver services to its business is no longer ...
Read More