Why do I so seldom hear 'design' and 'metric' in the same sentence?

Why do I so seldom hear ‘design’ and ‘metric’ in the same sentence?

Metrics are a vital part of management. They are not the whole of management - one mistake people make is letting the 'tail wag the dog' when metrics drive what ...
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Measuring and metrics - in 3 minutes

Measuring and metrics – in 3 minutes

Measuring  & metrics – all or nothing You can’t manage with metrics – there is much more to management than just numbers. You can’t manage without metrics – if you ...
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Metrics for Service Management in 3 minutes

Metrics for Service Management in 3 minutes

Book review - Metrics for Service Management Designing for ITIL by Peter Brooks - Review by Alexander Kist The very nature of Best Practice guidance is that people like Peter ...
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ITIL’s missing piece… Metrics

ITIL’s missing piece… Metrics

ITIL’s missing piece… Metrics Title/definition Service Management Metrics: Designing for ITIL® The basics Metrics, including Key Performance Indicators (KPIs) for Critical Success Factors (CSFs), are a vital part of ITIL® ...
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