ITIL®4 – in 3 minuten NL

ITIL®4 – in 3 minuten NL

Figuur 1. Het ITIL-servicewaardesysteem Introductie ITIL® is op het gebied van IT-servicemanagement de afgelopen drie decennia de wereldwijd geaccepteerde leidraad geweest voor een grote community van IT-professionals. ITIL focust op ...
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Referentiemodellen in het domein Product

Referentiemodellen in het domein Product

1 Inleiding ‘You can’t just ask customers what they want and then try to give that to them. By the time you get it built, they’ll want something new.’ (Steve ...
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Who will beat ITIL?

Who will beat ITIL?

When I was asked to write a column on ITIL’s life story in honor of Happy ITIL® Day :) 2016, I didn’t have to think long. ITIL is simply too ...
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TRIM, the steppingstone to ITIL®

TRIM, the steppingstone to ITIL®

The steppingstone to ITIL® You need pieces from all lifecycles of ITIL® to make Service Management stick in your organization. Unfortunately, many organizations get stuck after adopting only a few ...
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TRIM:The Rational IT Model – How to use IT Service Management

TRIM:The Rational IT Model – How to use IT Service Management

Almost every IT-organization uses ITILÒ as a source of best practice for IT service management. But few suceed in reaching an integral solution. It is obvious that a Service Desk ...
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Why do I so seldom hear 'design' and 'metric' in the same sentence?

Why do I so seldom hear ‘design’ and ‘metric’ in the same sentence?

Metrics are a vital part of management. They are not the whole of management - one mistake people make is letting the 'tail wag the dog' when metrics drive what ...
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Measuring and metrics - in 3 minutes

Measuring and metrics – in 3 minutes

Measuring  & metrics – all or nothing You can’t manage with metrics – there is much more to management than just numbers. You can’t manage without metrics – if you ...
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A quick, portable reference tool to ITIL !

A quick, portable reference tool to ITIL !

ITIL 2011 Edition,ITIL 2011 Editie, ITIL Edição 2011 If you want to know more about the ‘lifecycle’ approach of ITIL? Or an answer to: “What are the key service management ...
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