Tag Archives: IT

IT QUALITY INDEX book published and available

Zdenek Kvapil, Q4IT Zdenek Kvapil, Q4IT In 2010 I was delivering a consultancy project requested by the CEO of mid-sized company who wanted objective information regarding the overall quality of his IT department. My approach was very traditional and based on a process maturity assessment of the key ITSM processes…

“I want my government to run a search engine”

The age of public services Not too long ago, essential facilities in the European countries were developed and exploited by our governments. These facilities were public and the people delivering the services were civil servants at that time. In the Netherlands we had public post offices and mail services, a…