Tag Archives: eSCM

eSCM-SP – in 3 minutes

The basics eSCM-SP (The eSourcing Capability  Model for Service Providers) is a ‘best practices’ capability  model for service providers in IT-enabled sourcing, which can be used as both an improvement roadmap and as a certification  standard; it complements eSCM-CL  for clients. Target audience Providers of IT-enabled services and their clients;…

eSCM-CL – in 3 minutes

The basics eSCM-CL (The eSourcing Capability Model for Client Organizations) is a ‘best practices’ capability model for client organizations seeking to improve  their capabilities and relationships when sourcing IT-enabled services; it complements the eSCM-SP for service providers. Target audience Client organizations who procure or source IT-enabled services Summary eSCM-CL  is…

eSourcing Capability Models – in 3 minutes

Quality models and qualification methods for organizations involved in eSourcing The IT Services Qualification Center (ITSqc) at Carnegie Mellon University develops capability models to improve the relationship between service providers and their clients. The eSourcing Capability Model for Service Providers (eSCM‑SP) v2 was released in April 2004. The eSourcing Capability…