Van Haren Publishing

VeriSM™ Applied in a XaaS Model – Satya Misra – HCL

VeriSM™ Applied in a XaaS Model – Satya Misra – HCL

1 Introduction In the present era of digitalization, with the proliferation of cloud and mobility, there are a variety of services and applications available for access on demand over the ...
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Enabling Organizations in the Digital Age How to Achieve Business Outcomes using The Open Group IT4IT™ Standard and the IFDC VeriSM™ Approach Together

Enabling Organizations in the Digital Age How to Achieve Business Outcomes using The Open Group IT4IT™ Standard and the IFDC VeriSM™ Approach Together

How to Achieve Business Outcomes using The Open Group IT4IT™ Standard and the IFDC VeriSM™ Approach Together   A White Paper by: Rob Akershoek, Fruition Partners, A DXC Technology Company Sukumar ...
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Scrum Overview

Quick Overview of the Scrum Framework – Out of the Agile Scrum Handbook

What is the Scrum Framework? Agile is the use of an Adaptive lifecycle. This is a high-level concept, and we need a practical approach to run projects based on this ...
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Agile Faster

Is Agile Faster and is It Only for IT Projects? – Out of the Agile Scrum Handbook

Is Agile Faster? The word “agile” implies that these methods are faster. While it is very difficult to confirm or reject this hypothesis, there are two main reasons that help ...
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the concept of agile

Agility Concept, a Project lifecycle – out of the Agile Scrum Hanbook

If your goal is to learn something that can benefit you in your projects, you should consider two crucial things that are misunderstood most of the time: What you may ...
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“Talkin’ ‘bout a revolution” – VeriSM, a service management conversation for the digital age.

“Talkin’ ‘bout a revolution” – VeriSM, a service management conversation for the digital age.

Introduction The field of service management is changing rapidly as the industry shifts towards digital transformation, the evolution of new management practices and the ‘commoditization of IT’.  Service management needs ...
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Is Agile New? Agile Manifesto allocated - out of the Agile Scrum Handbook

Is Agile New? Agile Manifesto allocated – out of the Agile Scrum Handbook

Agile is usually advertised as the new thing. The use of the term Agile to refer to Adaptive lifecycles is certainly new, but what about the lifecycle itself? I don’t ...
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VeriSM 模型 tm - in 3 minutes Chinese

VeriSM 模型 tm – in 3 minutes Chinese

VeriSM 模型 The Basics 基本内容 在当今的商业环境中,任何一个企业都是服务供应商。即便对于销售产品的公司而言,提供与产品相关的服务也是必不可少的。无论对于传统行业,如金融、保险和政府还是新兴的互联网行业如在线销售平台而言,让企业脱颖而出的不是产品本身而是与之相关的服务。那么如何通过管理并提高我们的服务来实现客户满意度呢?在过去的几年里,眼花缭乱的服务管理实践不断涌现,企业往往不知道如何选择并最终在这些服务管理的方法论中迷失。VeriSM 是一种全新的模型,它能够依据企业的业务目标,通过量身定制的方式帮助企业建立一套灵活的运营模型。 VeriSM 阐述了企业应该如何定义自身的服务管理原则并通过与管理实践相结合来交付价值。 VeriSM 阐述的服务管理方法包括? 价值驱动 持续进化 积极响应 整合集成 服务 管理 综述 VeriSM 主张从企业整个层面而非单一部门视角以端到端方式定义服务管理方法。 基于VeriSM的模型,企业可以通过在一系列的管理实践中灵活的采纳所需的部分来为客户在最合适的时间里提供合适的产品或服务。VeriSM适配灵活范围,无论您的企业所在哪一行业、什么样的规模、业务优先级、企业文化,甚至小到某一个你目前从事的项目或提供的具体服务,VeriSM都可以通过量身定制的方式为企业提供指导和帮助。 与其说VeriSm主张一种规范的工作方式,倒不如说它是一套能够帮助企业通过集成的服务管理实践来响应客户需求并交付客户价值的模型。 VeriSM 模型 在该模型中,治理支配并横跨每一项活动,着重强调价值,结果和企业目标。 服务管理原则将为企业所制定。 这些活动将确保企业所提供的所有产品和服务都与企业需求保持高度一致。该原则的界定涉及到了企业的众多方面,其中包括安全、风险、质量和资产使用以及同所有参与产品及服务开发和运营人员的沟通等方方面面内容。 VeriSM模型的独特之处是其管理网格。它是一种可以根据某个产品和服务的具体要求来灵活拆分采纳的方式。 网格包括: 资源 环境 ...
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