Category Archives: Language: English

There is no ‘I’ in SIAM

Service Integration and Management (SIAM) is a response to complex multi-sourced environments, essentially the incorporation of a service integrator, a logical entity held accountable for the end-to-end delivery of services and the business value that the customer receives.  It sounds simple enough on paper, but the complexity in the ‘real…

Mirror Mirror – a social alignment process for effective project execution.

Basics – Information gaps, assumptions, misunderstandings, interpretations, personal biases, and social and environmental influences. In today’s complex working environments, the scope for misalignment between people in teams is immense and the implications are vast. When it comes to project execution, misalignment between people leads to poor quality decisions and actions, wasted…

VeriSM™ – Een servicemanagement aanpak voor het digitale tijdperk

  De basisbegrippen Elke organisatie is een  serviceleverancier in de huidige economie. Zelfs organisaties die producten verkopen, voegen er serviceverlening aan toe. Denk aan banken, verzekeringen, publieke diensten, maar ook aan de talloze webshops waar de serviceverlening de onderscheidende factor is. Hoe kunnen we deze serviceverlening het beste beheersen en…

IT QUALITY INDEX book published and available

Zdenek Kvapil, Q4IT Zdenek Kvapil, Q4IT In 2010 I was delivering a consultancy project requested by the CEO of mid-sized company who wanted objective information regarding the overall quality of his IT department. My approach was very traditional and based on a process maturity assessment of the key ITSM processes…

IFDC launches VeriSM™ – Service Management for the Digital Age.

Zaltbommel, the Netherlands – 12 October 2017. Today, many organizations and governments offer their services in a rapidly changing environment. This has created demand for highly-educated professionals with the right knowledge and skills in the area of Service Management. To meet those changing demands, the International Foundation for Digital Competences…

VeriSM™ Webinar – Service Management for the Digital Age

How did VeriSM™ get defined and built? There is a wide need for relevant training and certification in the Service Management area, based upon market feedback. The not-for-profit IFDC (International Foundation for Digital Competences) was established to combine strengths in partnership, and to create one accepted standard in the market…