Category Archives: Language: English

IT QUALITY INDEX book published and available

Zdenek Kvapil, Q4IT Zdenek Kvapil, Q4IT In 2010 I was delivering a consultancy project requested by the CEO of mid-sized company who wanted objective information regarding the overall quality of his IT department. My approach was very traditional and based on a process maturity assessment of the key ITSM processes…

IFDC launches VeriSM™ – Service Management for the Digital Age.

Zaltbommel, the Netherlands – 12 October 2017. Today, many organizations and governments offer their services in a rapidly changing environment. This has created demand for highly-educated professionals with the right knowledge and skills in the area of Service Management. To meet those changing demands, the International Foundation for Digital Competences…

VeriSM™ Webinar – Service Management for the Digital Age

How did VeriSM™ get defined and built? There is a wide need for relevant training and certification in the Service Management area, based upon market feedback. The not-for-profit IFDC (International Foundation for Digital Competences) was established to combine strengths in partnership, and to create one accepted standard in the market…

VeriSM in 3 minutes – English

The Basics Every organization is a service provider in today’s market. Even organizations selling products need to add a level of service to them. Think of banking, insurance, civil services, but also the myriad of online shops where the physical product is a commodity and the service is the distinguishing…

Knowledge management

Author: Brian Johnson 1. Information and technology Information is the DNA of the enterprise, how it is recorded, secured, retrieved, changed, etcetera. And IT is, for the most part the engine for those actions. But there is also a school of thought stating that information strategies are part of IT…

ToR for Structural bodies for managing information services development

Though often criticized, government bodies are enthusiastic about managing programmes and projects, particularly those that impact the business of their department or ministry. Oversight is prescribed at executive level (often through initial use of good practices such as Gateway reviews and appointment of a Senior Responsible Officer (SRO). A steering…