Category Archives: IT Service Management

VeriSM in 3 minutes – English

The Basics Every organization is a service provider in today’s market. Even organizations selling products need to add a level of service to them. Think of banking, insurance, civil services, but also the myriad of online shops where the physical product is a commodity and the service is the distinguishing…

The ISM method Version 3 – In 3 minutes

 The ISM Method®, a proven standard for successful and compact IT service management. Every IT department works with the same basic processes, and still everyone is writing their own processes. Service Level Agreements are made, incidents are solved, changes executed and systems are operated. ITIL® gave us a great reference…

Your Service Automation journey starts here !

See the vlog Your Service Automation journey starts here ! My career in IT began in 1975. It was an entry level position in the IT Department of a large heavy engineering company. On my fi rst day at work I recall being quite intimidated by the fl ashing lights and low…

TRIM, the steppingstone to ITIL®

The steppingstone to ITIL® You need pieces from all lifecycles of ITIL® to make Service Management stick in your organization. Unfortunately, many organizations get stuck after adopting only a few processes, and ITIL® sadly becomes associated with only the operations part of the organization. In TRIM: The Rational IT Model,…

ITIL – in 3 minutes

The basics: ITIL® is the most widely accepted  approach  to IT service management in the world; it focuses on aligning IT services with the needs of the business. Target audience: IT service providers and IT professionals in a wide range of roles Summary: ITIL was created in the 1980s by…

TRIM:The Rational IT Model – How to use IT Service Management

Almost every IT-organization uses ITILÒ as a source of best practice for IT service management. But few suceed in reaching an integral solution. It is obvious that a Service Desk and some operational processes are set up as a the first step, but the smooth machinery in IT operations and…