Category Archives: IT Governance & Security

VeriSM in 3 minutes – English

  The Basics Every organization is a service provider in today’s market. Even organizations selling products need to add a level of service to them. Think of banking, insurance, civil services, but also the myriad of online shops where the physical product is a commodity and the service is the…

The Open Trusted Technology Provider™ Standard (O-TTPS) – approved as ISO/IEC 20243:2015 and the O-TTPS Certification Program – in 3 minutes

Introduction The increase of cybersecurity threats, along with the global nature of Information and Communication Technology (ICT), results in a threat landscape ripe for the introduction of tainted (e.g., malware-enabled or malware-capable) and counterfeit components into ICT products. This poses significant risk to customers in the operation of their business…

A service integrator has the responsibility to integrate multiple services into an aggregated outcome

SIAM is the key competence to support Bimodal IT

”Bimodal IT is the practice of managing two separate, coherent modes of IT delivery, one focused on stability and the other on agility. Mode 1 is traditional and sequential, emphasizing safety and accuracy. Mode 2 is exploratory and nonlinear, emphasizing agility and speed.” Gartner IT glossary For instance – an…

Include following image from book Figure 1.3 Overview SIAM integration model

SIAM (Service Integration and Management) – in 3 minutes

Blog references the following book published by Van Haren: SIAM: PRINCIPLES AND PRACTICES FOR SERVICE INTEGRATION AND MANAGEMENT Blog Author: Andrea Kis The basics: The traditional IT organization that purchases hardware and software from suppliers, develops its own skilled resources and uses those components to deliver services to its business…

ISO27000

ISO/IEC 27000 series for information security management – in 3 minutes

13 January 2016 Title/definition ISO/IEC 27000: Information security The basics: ISO / IEC 27000 is a series of information security standards developed and published by ISO and IEC; these standards provide a globally recognized framework for best practice in information security management. Summary: ISO/IEC 27000 is owned by the International…

SIAM podcast

Everything about SIAM

SIAM (Service Integration and Management) is a hot topic of discussion at many IT Service Management conferences and events. The new Van Haren Publishing book on this subject, SIAM: Principles and Practices for Service Integration and Management,  was launched at the itSMF UK conference in London recently. SIAM ITSM Podcast As…