Van Haren Publishing | Corporate

Month: October 2017

SIAM Foundation Study Guide

Introduction What is SIAM? The acronym SIAM stands for Service Integration and Management. SIAM refers to a management methodology that enables an organization to receive services from a number of different service providers. The SIAM Foundation Study Guide supports the required learning for the SIAM Foundation certificate from EXIN/BCS. 1. The title: Service Integration and …

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Projectmanager in transitie

Introductie In projectmanagementland is er van alles gaande. Nieuwe ontwikkelingen volgen elkaar in snel tempo op: andere aanpakken, andere rollen voor de “projectmanager” waarin het woord “project” niet eens meer terug is te vinden en het vervagen van het onderscheid tussen lijn- en projectmanagement op veel plekken. Aan de projectmanager in transitie worden steeds meer …

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IFDC launches VeriSM™ – Service Management for the Digital Age.

Zaltbommel, the Netherlands – 12 October 2017. Today, many organizations and governments offer their services in a rapidly changing environment. This has created demand for highly-educated professionals with the right knowledge and skills in the area of Service Management. To meet those changing demands, the International Foundation for Digital Competences (IFDC) launches VeriSM™, a new …

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VeriSM™ Webinar – Service Management for the Digital Age

How did VeriSM™ get defined and built? There is a wide need for relevant training and certification in the Service Management area, based upon market feedback. The not-for-profit IFDC (International Foundation for Digital Competences) was established to combine strengths in partnership, and to create one accepted standard in the market as opposed to fragmentation. An …

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VeriSM in 3 minutes – English

  The Basics Every organization is a service provider in today’s market. Even organizations selling products need to add a level of service to them. Think of banking, insurance, civil services, but also the myriad of online shops where the physical product is a commodity and the service is the distinguishing characteristic of the organization. …

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VeriSM Service Management Digital Age

Title / Current version VeriSM tm The Basics Every organization is a service provider in today’s market. Even organizations selling products need to add a level of service to them. Think of banking, insurance, civil services, but also the myriad of online shops where the physical product is a commodity and the service is the distinguishing …

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Business Model Canvas – in 3 minuten

Introductie Met dank aan auteur Tom-Willem den Hoed starten we met een blogreeks ‘Managementmodellen in 3 minuten’, beginnend met het Business Model Canvas. De kern Een Business Model Canvas schetst op één A4 of muurposter de wijze waarop een onderneming waarde creëert voor en aanbiedt aan haar klanten. Alex Osterwalder e.a. (2010) hebben de vier …

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ToR for Structural bodies for managing information services development

Though often criticized, government bodies are enthusiastic about managing programmes and projects, particularly those that impact the business of their department or ministry. Oversight is prescribed at executive level (often through initial use of good practices such as Gateway reviews and appointment of a Senior Responsible Officer (SRO). A steering committee is a body that …

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