The ISM Method®, a proven standard for successful and compact IT service management. Every IT department works with the same basic processes, and still everyone is writing their own processes. Service Level Agreements are made, incidents are solved, changes executed and systems are operated. ITIL® gave us a great reference model and told us to …
Blog by Henny Portman, Edwin van Dieën heeft met zijn boek De Opdrachtgever – Nieuw leiderschap binnen de overheid op heldere wijze inzicht gegeven in het opdrachtgeverschap binnen de overheid. Wat is het verschil tussen een bestuurlijk en een ambtelijk opdrachtgever? Hoe lopen de lijnen van opdrachtnemer (projectleider) naar opdrachtgever? Hoe kan je groeien in …
Experts opinion: De Opdrachtgever – Nieuw leiderschap binnen de overheid Read More »
By Gunther Verheyen Manager – Worrying interpretations of Scrum At an Agile event I attended recently the speaker surveyed the audience about the 9 elements that form Scrum. My suspicion was immediately raised with mentioning of “9”. It only got worse when the speaker came up with: It got me wondering how many misconceptions of Scrum can be …
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Service integration and management (SIAM) is a management approach for environments that include more than one supplier of services. It has evolved over the last decade and is now rapidly growing in popularity. Until recently, if you ask ten people to define SIAM, you’d get ten different answers. It’s one of the interesting things about …
Service Integration and Management (SIAM) Foundation BoK – in 3 minutes Read More »
1 Title/Current Version IT4IT™ Reference Architecture Version 2.1, an Open Group Standard 2 The Basics The Open Group IT4IT Reference Architecture is a standard reference architecture for managing the business of IT. It uses a value chain approach to create a model of the functions that IT performs to help organizations identify the activities that …
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