Van Haren Publishing | Corporate

Month: April 2012

The IT Factory

The IT Factory Supply Chain Management for IT Infrastructure Services: Using the SCOR Model. The IT Factory IT infrastructure services, Adaptive Infrastructures, Utility Computing Infrastructures, Platforms as a Service, Service Oriented Infrastructures, Cloud Computing Infrastructures, Infrastructures as a Service, Real-Time Infrastructures, On-Demand Computing, Grid Computing…Supply Chain Management …. Are all trends that can be found …

The IT Factory Read More »

The IT Factory

The IT Factory Supply Chain Management for IT Infrastructure Services: Using the SCOR Model. The IT Factory IT infrastructure services, Adaptive Infrastructures, Utility Computing Infrastructures, Platforms as a Service, Service Oriented Infrastructures, Cloud Computing Infrastructures, Infrastructures as a Service, Real-Time Infrastructures, On-Demand Computing, Grid Computing…Supply Chain Management …. Are all trends that can be found …

The IT Factory Read More »

ITIL’s missing piece… Metrics

ITIL’s missing piece… Metrics   Title/definition Service Management Metrics: Designing for ITIL® The basics Metrics, including Key Performance Indicators (KPIs) for Critical Success Factors (CSFs), are a vital part of ITIL®. It is important that they are designed well, and understood in the context of Service Management. Summary   Service Management is driven by Governance …

ITIL’s missing piece… Metrics Read More »

ITIL’s missing piece… Metrics

ITIL’s missing piece… Metrics   Title/definition Service Management Metrics: Designing for ITIL® The basics Metrics, including Key Performance Indicators (KPIs) for Critical Success Factors (CSFs), are a vital part of ITIL®. It is important that they are designed well, and understood in the context of Service Management. Summary   Service Management is driven by Governance …

ITIL’s missing piece… Metrics Read More »