Van Haren Publishing | Corporate

Month: August 2011

Review of Service Catalog, by Karen Ferris, itSMF Australia Board Member

Karen’s comment: One of the testimonials on the back of this book says “at last a practical independent hands on guide to design, develop, maintain and almost universal service catalog!” That about sums it up. I love this book. Anyone who is working in (or about to work in) the area of service portfolio management …

Review of Service Catalog, by Karen Ferris, itSMF Australia Board Member Read More »

Review of Service Catalog, by Karen Ferris, itSMF Australia Board Member

Karen’s comment: One of the testimonials on the back of this book says “at last a practical independent hands on guide to design, develop, maintain and almost universal service catalog!” That about sums it up. I love this book. Anyone who is working in (or about to work in) the area of service portfolio management …

Review of Service Catalog, by Karen Ferris, itSMF Australia Board Member Read More »