IT QUALITY INDEX book published and available

Zdenek Kvapil, Q4IT Zdenek Kvapil, Q4IT In 2010 I was delivering a consultancy project requested by the CEO of mid-sized company who wanted objective information regarding the overall quality of his IT department. My approach was very traditional and based on a process maturity assessment of the key ITSM processes…

VeriSM™ in 3 Minuten – Deutsch (draft)

Die Grundlagen In der heutigen Zeit ist jede Organisation auch Dienstleister. Sogar Organisationen, die ausschliesslich Produkte verkaufen, ergänzen diese meist mit einer zusätzlichen Leistung. Denken Sie an Auto-, Kleider- und andere Handwerksprodukte oder auch an die unzähligen Online-Shops, bei denen die Ware das physische Produkt ist, welches durch eine Serviceleistung…

SABSA – in 3 minutes

The basics of SABSA SABSA is a framework for developing risk-driven enterprise information security and information assurance architectures and for delivering security infrastructure solutions that support critical business initiatives. It is an open standard, comprising a number of frameworks, models, methods and processes,  free for use by all, with no licensing…

SIAM Foundation Study Guide

Introduction What is SIAM? The acronym SIAM stands for Service Integration and Management. SIAM refers to a management methodology that enables an organization to receive services from a number of different service providers. The SIAM Foundation Study Guide supports the required learning for the SIAM Foundation certificate from EXIN/BCS. 1….

Projectmanager in transitie

Introductie In projectmanagementland is er van alles gaande. Nieuwe ontwikkelingen volgen elkaar in snel tempo op: andere aanpakken, andere rollen voor de “projectmanager” waarin het woord “project” niet eens meer terug is te vinden en het vervagen van het onderscheid tussen lijn- en projectmanagement op veel plekken. Aan de projectmanager…

IFDC launches VeriSM™ – Service Management for the Digital Age.

Zaltbommel, the Netherlands – 12 October 2017. Today, many organizations and governments offer their services in a rapidly changing environment. This has created demand for highly-educated professionals with the right knowledge and skills in the area of Service Management. To meet those changing demands, the International Foundation for Digital Competences…