The leading standards within the Service Management Community explained!
The Official itSMF Pocket Guide to ITIL V3
This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Covering not only the ITIL V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the ITIL V3 functions and processes in a separate section as well!
Introduction to the Service Lifecycle
Lifecycle Phase: Service Strategy
Lifecycle Phase: Service Design
Lifecycle Phase: Service Transition
Lifecycle Phase: Service Operation
Lifecycle Phase: Continual Service Improvement
Introduction to Functions and Processes
Functions and Processes in Service Strategy
Functions and Processes in Service Design
Functions and Processes in Service Transition
Functions and Processes in Service Operation
Functions and Processes in Continual Service Improvement
Every ITIL Consultant/Manager MUST own this pocket book!
I am an ITIL Consultant and an ITIL Trainer, with MBA in Technology Management. When I first looked at version 3, I smelled MBA style of Service Management and no doubt, ISEB released a Diploma there after.
I wanted some text that could tell me exactly and precisely, like a summary of ITIL v3 life-cycle approach and how each process fits in the life cycle; without going over the five fat books.
And I found this. I based my buying decision on other buyer's comments on amazon; however found that this book is invaluable.
I now use it before the meetings to prepare my list of questions and of course, its so small in size that I have it in my pocket most of the time at work.
Buy it.....and you will not regret your purchase.
A. Kumar
By popular demand this book is available in: English, Dutch, Italian, German, French, Spanish,
Coming Winter 2008: Japanese
Bulk discounts available !
