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E-Book: Implementing ISO/IEC 20000 Certification, The Roadmap (english version)

E-Book: Implementing ISO/IEC 20000 Certification, The Roadmap (english version)

€39.95
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E-book An Introductory Overview of ITIL V3 (english version)
ISBN: 9780955124587
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Product Description
This handy, pocket-sized book describes the key principles of IT Service Management and provides a high-level overview of each of the core publications within ITIL V3. It also offers a process cross-reference and information on qualifications and ITIL-related standards – an ideal companion to the ITIL Service Lifecycle.
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