E-Book: Continual Service Improvement (ITIL V3, CSI) (Engelse Versie) .. (english version)

	ISBN: 9780113310562 Price: €112.00

Product Description

Advance Notice!

Summary

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Key Features

Concepts and guidance in this publication include:
* Business and technology drivers for improvement
* Justification
* Business, financial and organisational improvements
* Methods, practices and tools
* Companion best practices

Please take notice: This E book is a Single user version.

A complete overview of the official publications on ITIL V3 from TSO:

E book versions:
ISBN 9780113310524       Service Strategy (SS)
ISBN 9780113310548       Service Design (SD)
ISBN 9780113310555       Service Transition (ST)
ISBN 9780113310531       Service Operation (SO)
ISBN 9780113310562       Continual Service Improvement (CSI)
ISBN 9780113310517       ITIL Lifecycle Publication Suite

Paper print versions:

ISBN 9780113310456       Service Strategy (SS)
ISBN 9780113310470       Service Design (SD)
ISBN 9780113310487       Service Transition (ST)
ISBN 9780113310463       Service Operation (SO)
ISBN 9780113310494       Continual Service Improvement (CSI)
ISBN 9780113310500       ITIL Lifecycle Publication Suite (ITIL V3 Complete Suite)

Customers who bought this product also purchased

E-Book: Service Operation (ITIL V3, SO) (english version)	E-Book: Frameworks for IT Management (english version)	E-Book: Six Sigma for IT Management - A Pocket Guide (english version)
E-Book: Foundations of IT Service Management Based on ITIL® V3 (english version)	E-Book: Metrics for IT Service Management (english version)	E-Book: IT Governance based on CobiT 4.1, a management guide (english version)