VAN HAREN PUBLISHING Website » Winkel » All Books » 9789087533083 Mijn account  |  Winkelwagen  |  Afrekenen  |  English   dutch  |   
Categorieën
Sample Exams
Taal
Nieuw! Meer
Outsourcing Professional Body of Knowledge ™ (OPBOK) (english version)
Outsourcing Professional Body of Knowledge ™ (OPBOK) (english version)
€49,95
Informatie
Verzenden
Privacy verklaring
Algemene voorwaarden
Neem contact op
Foundations of IT Service Management based on ITIL V3 (korean version)
Foundations of IT Service Management based on ITIL V3 (korean version)
Klik om te vergroten.
 ISBN: 9789087533083

Prijs: €39,95

Auteurs: Tieneke Verheijen, Annelies van der Veen, Ruby Tjassing, Mike Pieper, Axel Kolthof, Arjen de Jong, Jan van Bon

The Official Handbook on ITIL®V3!
 
Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.
This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. 
  • An easy-to-read introduction into the entire ITIL V3 Library
  • Ideal Foundation Exam textbook
  • Uses official content and diagrams under licence from British Crown
  • Covers both the ITIL Service Lifecycle and the ITIL processes and functions
  • Ideal for those upgrading from ITIL V2 as well as those learning V3
Reviews:
  
‘I have been working with ITIL v2 since the end of the 90's. I had both titles from OGC (Service Delivery and Service Support) and used both extensively. I bought the previous version of this ITSMF book in 2003, and from then on, I barely opened the OGC publications. It served me very well over 5 years. Now that ITIL v3 is available I decided to invest in this ITSM book rather than invest over 5 times as much in the OGC versions. Like its predecessor, this ITSMF text is a gem: it contains all I need to know about the 5 process groups, the new processes, and how I should go about introducing v3. I would heartily recommend it’
 
 
IT Skeptic, www.itskeptic.org
' Foundations of IT Service Management Based on ITIL V3 is a good meaty clear practical useful book that I am glad to have in my library. And for what you get the price is remarkably cheap.'
 
David Messineo, Computer Associates
“… no single book have I recommended more highly than this. It consolidates the focus and understanding of the core ITIL books … in an easy to read and efficient manner. No fuss - no fluff. Without exception it's the one book reference to IT Service Management.“
 
What other readers said:

“… if you're looking for the best introductory ITIL book on the market, this is absolutely it.”

“… in my opinion (this book) should be read by all IT professionals.”

“… this book is among the best I've read this year, and (it is) certainly among the most important books published this year for IT operations and infrastructure professionals.“

Available Languages: English, Dutch, French, German, Italian, Korean, Spanish
Dit boek is op Thursday 22 January 2009 aan ons assortiment toegevoegd.
Klanten die dit boek kochten, hebben ook het volgende gekocht:
Six Sigma for IT Management (korean version)
Six Sigma for IT Management (korean version)
Winkelwagen Meer
Uw winkelwagen
is leeg
Snel zoeken
 
Uitgebreid zoeken
Best Practice Freezone
white papers / free books / sample exams / templates
 
Total members: 30401
Nieuwe boeken
01.IT Outsourcing Part 2: Managing the Sourcing Contract - A Management Guide (english version)
02.E-book: Implementing Strategic Sourcing (english version)
03.E-book: IT Outsourcing: Part 1 Contracting the Partner (english version)
04.Naar een vraaggestuurde informatievoorziening (dutch version)
05.Modern Leveranciersmanagament (dutch version)
Betaal met
PayPal Master Card Visa American Expres
     | van Haren Publishing | Hogeweg 39-F | 5301 LJ Zaltbommel NL | t: +31(0)418 577 040 | f: +31(0)418 577 041 | @: info@vanharen.net | w: www.vanharen.net |     

Copyright © 2010 Van Haren Publishing