This publication covers the most important frameworks in use for quality management in IT organizations. A consistent approach to each chapter allows easy comparison between the frameworks; a short profile, a description and core graphics, and the relevance to IT management are provided for each framework.

The frameworks are categorized according to their main goal, and each framework is plotted against the largest and broadest ‘umbrella’ framework available, the 3x3 matrix for Information Management. This categorization should support the reader in finding the most suitable frameworks for their situation.

This pocket guide is used as a first introduction to frameworks you have not seen before, or as a quick reference guide to the more information on the frameworks you already know. In all cases the pocket guide should provide a valuable information source for modern IT managers.

Indispensable for the student and the experienced practitioner alike this title provides a key reference source not only on each framework but also its relevance to IT management.

Frameworks are included: TQM, ISO19000, TickIT, ISO27001, ISO/IEC 20000, IT Service CMM, Six Sigma, eSCM-SP, IT Balanced Scorecard, AS8015-2005, CoBIT, M_o_R, Generic Framework for Information Management, BiSL, ISPL, ITIL, eTOM, ASL, MSP, PRINCE2, PMBOK, ICB