E-Book: Metrics for IT Service Management (english version)
To enable organisations to manage their programmes successfully, they need a structured framework that does two things. It must acknowledge that every programme exists in its own context and demands unique interpretation. At the same time it must be universally applicable. MSP has been developed with these two priorities in mind. Its framework allows users to consistently manage a huge variety of programmes so that they deliver quality outcomes and lasting benefits. Fusing leadership with management best practice, MSP enables organisations to coordinate their key functions, develop a clear sense of unity and purpose and achieve the strategic cohesion necessary to drive through effective change.
Key features:
· Extensively updated and revised, MSP manual reflects the latest changes and developments in best practice along with practical advice.
· Simplified structure and new layout highlighting the guidance's key themes.
Key changes cover: clearer distinction between programmes and projects; programmes in the context of the overall portfolio of business change; benefits realisation; governance; transformation of the business and transition to operations; stakeholders; leadership; competencies and behaviours.