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Global best Practices

This superb book is a 'consultant in a box'....!

IT Service Management Global Best Practices Volume 1 (2008)

€ 69,90

Special!!

Create your own Personal Library giving you The Official Titles Anytime, Anywhere!

E-book: IT Service Management Based on ITIL® V3 - A Pocket Guide (english version)

€14.95

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A Managers Guide to Service Management. 5th edition (english version)

	ISBN: 9780580427640 Price: €60.00

Product Description

This publication is a comprehensive introduction to service management. It offers explanations, guidance and recommendations and has been produced to meet the needs of commercial and public sector organisations. It recognises that services and service management are essential for organisations to generate revenue or to be cost-effective. This book has been updated in line with the new BS ISO/IEC 20000 series. It is aimed at managers and staff responsible for implementing, maintaining, improving or procuring service management.

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Sarbanes-Oxley Body of Knowledge (SOXBoK): An Introduction (english version)	Enterprise Architecture Handbook (english version)	Achieving ISO/IEC 20000 : Management decisions and documentation (BIP 0030) (english version)

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