E-Book: Implementing ISO/IEC 20000 Certification, The Roadmap (english version)
A business scenario is a description of a business problem, which enables requirements to be viewed in relation to one another in the context of the overall problem. Without such a description to serve as context, the business value of solving the problem is unclear; the relevance of potential solutions is unclear and there is a danger of the solution being based on an inadequate set of requirements. A key factor in the success of any other major project is the extent to which it is linked to business requirements, and demonstrably supporting and enabling the enterprise to achieve its business objectives. Business scenarios are an important technique to help identify and understand business needs.