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Global best Practices
This superb book is a 'consultant in a box'....!



IT Service Management Global Best Practices Volume 1 (2008)

€ 69,90
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E-book: IT Service Management Based on ITIL® V3 - A Pocket Guide (english version)

E-book: IT Service Management Based on ITIL® V3 - A Pocket Guide (english version)

€14.95
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ABC of ICT - CARD DECK (english version)
 
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Achieving ISO/IEC 20000 - The Differences Between BS 15000 and BS ISO/IEC 20000 (english version)
 
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Achieving ISO/IEC 20000 : Capacity management (BIP 0037) (english version)
 
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Achieving ISO/IEC 20000 : Enabling change (BIP 0035) (english version)
 
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Achieving ISO/IEC 20000 : Finance for service managers (BIP 0034) (english version)
 
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Achieving ISO/IEC 20000 : Integrated service management (BIP 0038) (english version)
 
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Achieving ISO/IEC 20000 : Keeping the service going (BIP 0036) (english version)
 
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Achieving ISO/IEC 20000 : Making metrics work (BIP 0032) (english version)
 
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Achieving ISO/IEC 20000 : Management decisions and documentation (BIP 0030) (english version)
 
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Achieving ISO/IEC 20000 : Managing the end-end service (BIP 0033) (english version)
 
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Achieving ISO/IEC 20000 : Why people matter (BIP 00310) (english version)
 
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Application Management (english version)
 
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