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Global best Practices
This superb book is a 'consultant in a box'....!



IT Service Management Global Best Practices Volume 1 (2008)

€ 69,90
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Create your own Personal Library giving you The Official Titles Anytime, Anywhere!

E-Book: Service Management Process Maps (english version)

E-Book: Service Management Process Maps (english version)

€39.95
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itSMF, a pocket guide (english version)
ISBN: 9780952470618
Price: €16.50
 

Product Description

This publication is commonly known as the ‘Pocket Guide’. It has been designed as a handy reference book for information Technology Service management practioners and for those taking the Foundation Certificate in IT Service Management. It is a complementary publication to the complete IT Infrastructure Library (ITIL) which is discussed in more detail in the section on IT Service Management Best Practice.

The Pocket Guide explains the processes involved in the two key areas of Service management, and thier application to the complete service life-cycle. Service Support and Service Delivery.
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