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Implementing Strategic Sourcing
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 E-Book: IT Service CMM (english version)   E-Book: IT Service CMM (english version) 


ISBN: 9789087532147
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 E-Book: IT Service Management Global Best Practices Volume 1 (english version)   E-Book: IT Service Management Global Best Practices Volume 1 (english version) 


ISBN: 9789087531980
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 E-book: ITIL® V3 - A Pocket Guide (english version)   E-book: ITIL® V3 - A Pocket Guide (english version) 


ISBN: 9789087531713
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 E-Book: Metrics for IT Service Management (english version)   E-Book: Metrics for IT Service Management (english version) 


ISBN: 9789087531973
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 E-Book: Release and Control for IT Service Management, based on ITIL® (ITILV2) (english version)   E-Book: Release and Control for IT Service Management, based on ITIL® (ITILV2) (english version) 


ISBN: 9789087531843
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 E-Book: Service Agreements: A Management Guide (english version)   E-Book: Service Agreements: A Management Guide (english version) 


ISBN: 9789087531881
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 E-Book: Six Sigma for IT Management (english version)   E-Book: Six Sigma for IT Management (english version) 


ISBN: 9789087531904
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 E-Book: Six Sigma for IT Management - A Pocket Guide (english version)   E-Book: Six Sigma for IT Management - A Pocket Guide (english version) 


ISBN: 9789087531836
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 Ebook: IT Service Management, een samenvatting (dutch version)   Ebook: IT Service Management, een samenvatting (dutch version) 


ISBN: 9789087535636
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 Fondations de la Gestion des Services daprès l ITIL® (ITILV2) (french version)   Fondations de la Gestion des Services daprès l ITIL® (ITILV2) (french version) 


ISBN: 9789087530075
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 Foundations in IT Service Management basierend auf ITIL® V3 (german version)   Foundations in IT Service Management basierend auf ITIL® V3 (german version) 


ISBN: 9789087530594
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 Foundations in IT Service Management, basierend auf ITIL (ITILV2) (german version)   Foundations in IT Service Management, basierend auf ITIL (ITILV2) (german version) 


ISBN: 9789077212394
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