Product Description
Advance Notice!
An independent and vendor neutral guide to the wide range of management frameworks which are now available, and of particular relevance to IT service managers. Written by well known experts in each field, this new publication focuses on explaining the potential value and characteristics of each of these instruments in a clear and structured manner.
ITIL, ISO 20000, ISO 27000, ISO9000, PRINCE2™, IPMA Competence Baseline, PMBoK, CobiT, MSP, M_o_R, ISPL, ITS-CMM, ASL, BiSL, Six Sigma, TickIT, PrimaVera, eTOM, TQM, AS8015, eSCM, Balanced ScoreCard. best practices, standards. |
