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Global best Practices
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IT Service Management Global Best Practices Volume 1 (2008)

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E-Book: Foundations of IT Service Management Based on ITIL® V3 (english version)

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ISO/IEC 20000 Foundation (IS20F.EN) (english version)
 
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Sample exam ISO/IEC 20000 Foundation European Spanish (IS20F.SP) (spanish version)
 
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Sample exam ISO/IEC 20000 Foundation French (IS20F.FR) (french version)
 
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Sample exam ISO/IEC 20000 Foundation German (IS20F.DE) (german version)
 
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Sample exam ISO/IEC 20000 Professional Support of IT Services English (IS20PS.EN) (english version)
 
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Sample exam Professional Management and Improvement of ITSM processes according to ISO/IEC 20000 English (IS20PMI.EN) (english v
 
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