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Van Haren Publishing | Machteld Meijer & Louk Peters | 2013
ASL, the Application Services Library, is a framework for application management within an organization. The importance of adopting a professional and mature approach to the implementation of application management is widely recognized in the mark .. ( more )
Download free books | Downloads: 27134 | Format: pdf | language: english
Van Haren Publishing | Machteld Meijer & Louk Peters | 2013
Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework which provides an effective solution for business information management. BiSL is .. ( more )
Download free books | Downloads: 23109 | Format: pdf | language: english
Van Haren Publishing | itSMF UK | 2007
ITIL (IT Infrastructure Library) provides a framework of Best Practice guidance for IT Service Management and since its creation, ITIL has grown to become the most widely accepted approach to IT Service Management in the world. This pocket guide has .. ( more )
Download whitepapers | Downloads: 19975 | Format: pdf | language: english
The Open Group | The Open Group SOA Working Group | 2007
Service Oriented Architecture (SOA) is an architectural style that has recently come to prominence. The Open Group has a long history of providing support for enterprise architects, notably through development and maintenance of The Open Group Archit .. ( more )
Download whitepapers | Downloads: 18804 | Format: pdf | language: english
The Open Group | Garry Doherty | 2009
Service Oriented Architecture (SOA) brings many business benefits to organizations, especially the ability to respond rapidly to business process change for competitive advantage. Within one oil company’s Exploration and Production (E&P) segment .. ( more )
Download whitepapers | Downloads: 17084 | Format: pdf | language: english
Van Haren Publishing | David A. Smith | 2008
We are often too busy to ask for directions. Implementing a measurement framework should help align IT with the business objectives and create value through continual improvements. This helps us create a roadmap and keeps us from getting lost. In thi .. ( more )
Download whitepapers | Downloads: 16229 | Format: pdf | language: english
Van Haren Publishing | Christian Cantù & Maxime Sottini | 2008
Do you have a clear picture of the interfaces and relationships between change, release and project management? Even after analyzing what ITIL and PRINCE2 - market-leader frameworks in the process domain - suggest? In this article, Christian Cantù a .. ( more )
Download whitepapers | Downloads: 15192 | Format: pdf | language: english
Van Haren Publishing | Leo van Selm | 2008
Includes the Full text of the ISO / IEC 20000 Standard! ISO / IEC 20000 is the International Certification standard for organizations within the IT Service Management environment. It reflects the increasing desire to have a certification that move .. ( more )
Download free books | Downloads: 14377 | Format: pdf | language: spanish
Van Haren Publishing | Frank van Outvorst & Ralph Donatz & Remko van der Pols | 2005
In februari 2005 is BiSL als public domain standaard voor functioneel beheer en informatiemanagement geïntroduceerd. Dit artikel is een introductie op het BiSL-model en -voor diegenen die wat meer zijn ingewijd op dit terrein - geeft het artikel inz .. ( more )
Download whitepapers | Downloads: 13297 | Format: pdf | language: dutch
Van Haren Publishing | Peter Brooks | 2011
The primary goal of the Incident Management process is to restore normal service operation as quickly as possible (and agreed) and minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and .. ( more )
Download templates | Downloads: 12067 | Format: xlsx | language: english
Van Haren Publishing | Bill Fine & Nick Schneider | 2008
As IT services are becoming commodities, IT must change the way it views its relationship with business units and end users. A critical step in this journey is the creation of a service catalog which defines and manages the relationship between IT an .. ( more )
Download whitepapers | Downloads: 11978 | Format: pdf | language: english
Van Haren Publishing | | 2009
Project management brings major changes and innovation. IT service management promises quality and the fulfillment of needs. Their interactions are not always properly addressed - often leading to issues,conflicts and risks affecting the final qualit .. ( more )
Download whitepapers | Downloads: 10252 | Format: pdf | language: english
Van Haren Publishing | Peter Brooks | 2011
Deliver projects and run Programmes to the required standards, by use of Prince2 or similar project method standard. .. ( more )
Download templates | Downloads: 9388 | Format: xlsx | language: english
Van Haren Publishing | Peter Brooks | 2011
To manage all changes that could impact on ITs ability to deliver services through a formal, centralized process of approval, scheduling and control to ensure that the IT infrastructure stays aligned to business requirements with a minimum of risk. .. ( more )
Download templates | Downloads: 8426 | Format: xlsx | language: english
Van Haren Publishing | David Smith | 2010
This KPI scorecard contains 24 Microsoft Excel metrics templates which helps to quickly enter and report metrics, scorecards and dashboards, demonstrating many of the principles described in our book Implementing Metrics for IT Service Management. .. ( more )
Download templates | Downloads: 8284 | Format: zip | language: english