Published on behalf of ITSMF Netherlands.
Reviews of the Six Sigma for IT Management (on which this Pocket Guide is based):
“Six Sigma is built on principles and methods that have proven themselves over the twentieth century. It has incorporated the most effective approaches and integrated them into a full programme. It offers a management structure for organizing continuous improvement of routine tasks and a method for carrying out improvement projects effectively. This book describes the manner in which Six Sigma may be integrated with ITIL. The result is a very readable book with a lot of practical examples.”
- Prof.dr. R.J.M.M. Does, Managing Director IBIS UvA BV, University of Amsterdam, The Netherlands
"Quality management has played a major role in the success of many organizations across the world for decades. Today, increasing reliance on IT to run a business efficiently creates a need for IT to embrace new modern quality methods such as Six Sigma. Six Sigma is a powerful and flexible process improvement methodology that is very applicable to IT.
It provides businesses with the tools to improve the capability of their IT processes."
- Dr. Jean Couillard, Ph.D., School of Management / École de gestion, University of Ottawa, Canada
“The documented connection of ITIL and Six Sigma - we waited for it very long and the result is worth reading for beginners as for advanced ITIL and Six Sigma practitioners.”
- Dipl.-Kfm. Ulrich Erik Redmann, Vattenfall Europe Information Services GmbH, Germany
“The practical and pragmatic approach that has been described in this publication will significantly contribute to the ease of use when simultaneously applying the concepts of both ITSM and Six Sigma.”
- Mart Rovers, President InterProm USA Corporation, USA
“I think this book is an ideal starting point for practitioners and those who want to become a practitioner. It is the best available collection and combination of IT Service Management and Six Sigma that exists today.”
- Andreas Gräf, Hewlett-Packard GmbH, Germany
“…the multitude of case examples contributes to make it easier for the reader to understand the material.”
- Steve Tremblay, B.Sc., PMP, President of Excelsa Technologies Consulting Inc., Ottawa, Canada
