E-Book: Service Operation (ITIL V3, SO) (english version)

Advance Notice

The title introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

By focusing on delivery and control process activities, a highly desirable, steady state of managing services can be achieved on a day-to-day basis. To ensure it is integrated with the rest of the ITIL library, guidance is based on a selection of familiar service support and service delivery control points.

Concepts and guidance in this publication include:
• Application Management
• Change Management
• Operations Management
• Control processes and functions
• Scaleable practices
• Measurement and control

Please take notice: This E book is a Single user version.