E-BOOK: Introduction to ITIL V3 Service Lifecycle (english version)

Advance Notice

Due to a delay at the publisher’s office this e-book will be available end of September.

Summary

This official introduction is your gateway to ITIL. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.

This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today’s ITSM, and makes a persuasive case for change.

After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

Key Features

• The main body introduces the five main titles with an introduction and clearly laid out summary of objectives, practice, key elements, roles and responsibilities and service performance.
• Gives an overview of the guidance specific to each stage of the lifecycle
• Each chapter concludes with key messages and lessons, showing how the Introduction relates to the full library with its deeper levels of practice expertise and structured application.
• Ebook PDF, allows for easy access while you’re on the move:
o Single user
o Non-networkable
o Basic downloadable PDF

Please take notice: This E book is a Single user version.