Business Perspective Volume 2 - The Business View on Successful IT Service Delivery (english version)

All businesses operate in changing environments. Business Perspective Volume 2 shows how senior management can identify and then implement the right IT responses to a whole range of external factors - from legislation to the climate.

This is an invaluable library addition for anyone hoping to find that all-important link between IT services and business success.

Business organisations are increasingly dependent on the electronic delivery of services, irrespective of type or size of organisation, and require high quality information systems (IS) services which can adapt to business and user requirements as they evolve. This publication, 'Business Perspective Volume 2', contains best practice information for IT practitioners on the development and delivery of quality IS services to maximise business objectives and benefits, building on the foundation of the other publications in the information technology infrastructure library (ITIL) series.

This volume sets out information on standards and best practice in relation to a number of key themes including: corporate strategy;

IT governance;

change;

business continuity;

IT asset management;

sourcing; and knowledge management.

Key features:

This is an invaluable library addition for anyone hoping to find that all-important link between IT services and business success.

Designed to complement Volume 1, which focuses on developing business awareness in IS providers.