Van Haren Publishing

Stand up for Service Management!

Stand up for Service Management!

ÂŤStand up and fightÂť sang Francis Rossi 1986, der Frontmann der Status Quo! Status Quo erleben wir, so mein Eindruck, in der heilen ITSM Welt. Wir sprechen etwas von Agil, ...
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VeriSM schafft Ordnung in das Digitale Transformations-Chaos

VeriSM schafft Ordnung in das Digitale Transformations-Chaos

Einfßhrung Die digitale Welt, wie wir sie kennen, verändert sich schnell. Die traditionelle Rolle der IT als Service Provider entwickelt sich zu einem Service Broker. Die IT Organisation bewegt sich ...
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VeriSM™ Applied in a XaaS Model – Satya Misra – HCL

VeriSM™ Applied in a XaaS Model – Satya Misra – HCL

1 Introduction In the present era of digitalization, with the proliferation of cloud and mobility, there are a variety of services and applications available for access on demand over the ...
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Enabling Organizations in the Digital Age How to Achieve Business Outcomes using The Open Group IT4IT™ Standard and the IFDC VeriSM™ Approach Together

Enabling Organizations in the Digital Age How to Achieve Business Outcomes using The Open Group IT4IT™ Standard and the IFDC VeriSM™ Approach Together

How to Achieve Business Outcomes using The Open Group IT4IT™ Standard and the IFDC VeriSM™ Approach Together   A White Paper by: Rob Akershoek, Fruition Partners, A DXC Technology Company Sukumar ...
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Scrum Overview

Quick Overview of the Scrum Framework – Out of the Agile Scrum Handbook

What is the Scrum Framework? Agile is the use of an Adaptive lifecycle. This is a high-level concept, and we need a practical approach to run projects based on this ...
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Agile Faster

Is Agile Faster and is It Only for IT Projects? – Out of the Agile Scrum Handbook

Is Agile Faster? The word “agile” implies that these methods are faster. While it is very difficult to confirm or reject this hypothesis, there are two main reasons that help ...
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the concept of agile

Agility Concept, a Project lifecycle – out of the Agile Scrum Hanbook

If your goal is to learn something that can benefit you in your projects, you should consider two crucial things that are misunderstood most of the time: What you may ...
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“Talkin’ ‘bout a revolution” – VeriSM, a service management conversation for the digital age.

“Talkin’ ‘bout a revolution” – VeriSM, a service management conversation for the digital age.

Introduction The field of service management is changing rapidly as the industry shifts towards digital transformation, the evolution of new management practices and the ‘commoditization of IT’.  Service management needs ...
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