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IT服务管理指标 - Metrics for IT Service Management (chinese version)


IT服务管理指标 - Metrics for IT Service Management (chinese version)
US$16
Welcome to the webshop of Van Haren Publishing (Australia)
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Van Haren Publishing is a leading international publisher specialising in publications on best practice within IT management and Management. Our best-selling portfolios include the ITSM Library (in cooperation with ITSMF) and the series Best Practice and IT Management Topics. Our key publications in IT Service Management are translated into 14 languages.
We achieve a high quality for our products by involving a wide range of experts in the field on the development of the content, which results in a unique representation of the collective view of best practice.

Many of our products are supported by such respected organisations as itSMF, HDI, ASL Foundation, TSO and OGC, and they are vendor neutral. Our products are available in several formats: traditional book format, cd-rom’s, licensing of digital content. Please use this site for on-line ordering or to contact us.
All prices on this website are excl. VAT.

We offer special discounts for members of itSMF.

For a list of forthcoming titles please scroll to the bottom of this page
Bookshop Highlights

 Upcoming Books   Date Expected 
 Bedrijfsarchitectuur - Werken aan een samenhangende bedrijfsinrichting (dutch version)   01/10/2009 
 Foundations of IT Service Management based on ITIL® V3 (japanese version)   01/18/2009 
 ISO/IEC 20000: An Introduction (japanese version)   01/28/2009 
 ISO/IEC 20000: An Introduction (german version)   01/28/2009 
 ISO/IEC 20000: An Introduction (spanish version)   01/28/2009 
 ISO/IEC 20000: An Introduction (brazilian portuguese version)   01/28/2009 
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Bestsellers
01.IT Service Management Based on ITIL® V3 - A Pocket Guide (english version)
02.ITIL® and the Software Lifecycle: Practical Strategy and Design Principles (english version)
03.IT Service Management basierend auf ITIL V3 – Das Taschenbuch (german version)
04.Foundations of IT Service Management based on ITIL (ITILV2) (english version)
05.Projectmanagement op basis van PRINCE2 - 3de druk (dutch version)
06.Foundations of IT Service Management op basis van ITIL (ITILV2) (dutch version)
07.itSMF - A Pocket Guide (german version)
08.BISL, Een framework voor Functioneel Beheer en Informatiemanagement (dutch version)
09.Metrics for IT Service Management (english version)
10.Foundations in IT Service Management, basierend auf ITIL (ITILV2) (german version)
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