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IT Service Management basato su ITIL V3 - A Pocket Guide (italian version)


IT Service Management basato su ITIL V3 - A Pocket Guide (italian version)
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About Van Haren Publishing

The focus of Van Haren Publishing is to provide clear and concise information giving a hands-on approach to IT Service Management. To achieve this, Van Haren Publishing works closely with ITSMF, trainers and experts world-wide in the field of IT Service Management to publish books that provide answers to the demands within the IT Community. The high level of expert involvement ensures a consistent level of quality and high standards in all the VHP publications. One of the books included in the ITSM Library and published by Van Haren is the ‘IT Service Management an introduction’ book (also known as Foundations of IT Service Management based on ITIL®. It remains an internationally recognized title for IT service management and is based on ITIL. It is endorsed by the International ITSMF organization, through its International Publications Executive Sub-Committee (IPESC), comprised of a council of members from global ITSMF chapters. In addition Van Haren has also published books on IT Governance based on Cobit, IT Service CMM (Capability Maturity Model), IT Service Procurement (ISPL), MOF (VHP partnered with Microsoft), MSF, ASL and Project Management based on PRINCE2®. Van Haren Publishing continues to focus on the needs of those entering the field of IT Service Management as well as those that have been in this arena for years. We have offices in The Netherlands, The UK, China and Australia. Our books are published in more than 9 languages, and are distributed in over 40 countries.
Offices:
Netherlands
Van Haren Publishing B.V.
CEO, Ivo van Haren
Hogeweg 87
5301 LK ZALTBOMMEL
T: +31 418 57 70 40
F: +31 418 57 70 41
E: ivo@vanharen.net
Ivo van Haren, CEO


Netherlands
Van Haren Publishing B.V.
Publisher, Bart Verbrugge
Hogeweg 87
5301 LK ZALTBOMMEL
T: +31 418 57 09 62
F: +31 418 54 14 60
E: bart@vanharen.net
Uitgever Bart Verbrugge
Australia
Van Haren Publishing Australia

Level 1, 50 Commercial Road
NEWSTEAD, QLD 4006
Australia
T: +61 7 3257 1292
F: +61 7 3319 6172
E: books@vanharen.com.au

UK
Van Haren Publishing Ltd
Publisher, Annelise Savill
Norwich Bio-Incubator
Norwich Research Park
Colney Lane
NORWICH - NR4 7UH
United Kingdom
P: +44 16 03 45 09 64
E: annelise@vanharen.net
Annelise Savill, Publisher
China
Van Haren Publishing
Contact person, Ye Qing,
100084 Beijing, China
Haidian District, Tsing Hua University Press
P: 0086 10 62771903
F: 0086 10 62771903
E: yeqing505@263.net
E: sun@vanharen.net



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Bestsellers
01.IT Service Management Based on ITIL® V3 - A Pocket Guide (english version)
02.ITIL® and the Software Lifecycle: Practical Strategy and Design Principles (english version)
03.IT Service Management basierend auf ITIL V3 – Das Taschenbuch (german version)
04.Foundations of IT Service Management based on ITIL (ITILV2) (english version)
05.Projectmanagement op basis van PRINCE2 - 3de druk (dutch version)
06.Foundations of IT Service Management op basis van ITIL (ITILV2) (dutch version)
07.itSMF - A Pocket Guide (german version)
08.BISL, Een framework voor Functioneel Beheer en Informatiemanagement (dutch version)
09.Metrics for IT Service Management (english version)
10.Foundations in IT Service Management, basierend auf ITIL (ITILV2) (german version)
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